Organisational Partner: Macmillan Cancer Support’s Values Based Standards Project
Lead contact: Jennie Whitford, email@example.com
Brief Description of Work: Run through Macmillan’s Inclusion Department, our Values Based Standard programme is an innovative framework and methodology for improving both patient and staff experience. It identifies eight behaviours – practical things that staff can do on a day-to-day basis – focusing on the ‘moments that matter’ to people and their carers. The Standard recognizes that ‘difference’ is the norm and that care must respond to the needs of each individual patient. It emphasises co-productive behaviours between staff and patients. It has been piloted in over 30 sites across England and Scotland.
Key Words: Resident in: UK; Working in: UK; Area(s) of Interest in VBP: Education, Meeting/ASS (Advanced Studies Seminar), Policy/Commissioning, Research/other/implementing VBP in cancer services, Services/person-centered, Services/teamwork; Related Area(s) of Interest: Communication skills; Area(s) of healthcare expertise: Other/cancer care; Other/palliative care/end of life care
Find out more about the Macmillan Values Based Standard on LearnZone, or contact the Inclusion team.
A copy of the Standard can be down loaded at: The Macmillan Values Based Standard ® [PDF]